Support Inbox Terms of Service

Last updated: October 15, 2026

These Terms of Service ("Terms") govern your purchase and use of Support Inbox, an app for Shopify stores sold on www.miledevs.com (the "Service"). They apply only to Support Inbox, not to other MILEDEVS products or services. The Service is provided by Evhenii Milievich, a sole proprietor (FOP) registered in Ukraine and trading as MILEDEVS ("we", "us", "our"). You can contact us at miledevelopment@gmail.com.

By subscribing to or using the Service you agree to these Terms. If you use the Service on behalf of a business, you confirm that you are authorised to accept these Terms for that business.

1. Our reseller: Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also subject to Paddle's buyer terms, which you accept at checkout.

2. The Service

Support Inbox is a software-as-a-service app for Shopify stores. It adds photo and video uploads to a store's contact form, stores the uploaded files in private cloud storage and shows every request with its files in the store's Shopify admin. The store's usual email notifications continue to work and include links to the files. Hosting, file storage, setup on one store and updates are included in the subscription.

The Service requires an active Shopify store. We may improve, change or discontinue features over time; if we discontinue the Service, we will give you at least 30 days' notice and refund any prepaid fees for the unused period.

3. Subscriptions, billing and renewal

Plans: $40 per month or $400 per year, per store, in US dollars. Taxes such as VAT or sales tax may be added at checkout depending on your location.
Subscriptions renew automatically at the end of each billing period and are charged to the payment method you provided at checkout, until you cancel.
You can cancel at any time using the link in your Paddle receipt or by emailing us. Cancellation takes effect at the end of the current billing period, and the Service stays available until then.
If a payment fails, Paddle may retry it. If payment cannot be collected, we may suspend the Service until the subscription is paid.
We may change prices for future billing periods by giving you at least 30 days' notice by email. The new price applies from your next renewal after the notice period.

Refunds are described in our Refund Policy.

4. Your account and your data

You are responsible for the Shopify store on which the Service is installed and for the staff who access the app. Requests and files submitted by your customers belong to you. We process them only to provide the Service, as described in our Privacy Policy. You are responsible for informing your customers how their requests and attachments are handled, for example in your store's privacy policy.

When your subscription ends or the app is uninstalled, we delete your requests and files within 30 days. You can ask us to export them before that.

5. Acceptable use

You must not use the Service to collect, store or share unlawful content, malware or content that infringes other people's rights, to attempt to break or overload the Service, or to resell it without our written permission. We may suspend the Service if it is used in breach of these Terms or Shopify's terms.

6. Availability and support

We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. Planned maintenance is kept short. Support is provided by email at miledevelopment@gmail.com.

7. Intellectual property

The Service, its code and design remain our property. Your subscription gives you a non-exclusive, non-transferable right to use the Service on your store for the duration of the subscription.

8. Liability

The Service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim relating to the Service is limited to the fees you paid for it in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

9. Termination

You may stop using the Service at any time by cancelling your subscription and uninstalling the app. We may terminate or suspend the Service if you seriously breach these Terms, after giving notice where possible.

10. Changes to these Terms

We may update these Terms. If a change materially affects you, we will notify you by email at least 30 days before it takes effect. The date at the top shows when the Terms were last updated.

11. Governing law

These Terms are governed by the laws of Ukraine, without prejudice to mandatory consumer protection rules of your country of residence.

12. Contact

Evhenii Milievich, sole proprietor (MILEDEVS), Kyiv, Ukraine. Email: miledevelopment@gmail.com.