Support Inbox Privacy Policy

Last updated: October 15, 2026

This policy explains how we handle personal information in Support Inbox, our app for Shopify stores. Support Inbox is provided by Evhenii Milievich, a sole proprietor registered in Ukraine and trading as MILEDEVS. Contact: miledevelopment@gmail.com.

Data from shoppers. When a shopper sends a request through the contact form of a store that uses Support Inbox, we process, on behalf of that store: name, email address, order number, subject, message, attached photos and videos, the page the request was sent from, and the IP address and browser information used for spam protection and rate limiting. The store is the controller of this data and we act as its processor: we use it only to store the request and its files, show them to the store's staff in the Shopify admin and add links to the store's notification email. We do not sell this data or use it for advertising.

Data from stores. To run the app we process the store's Shopify domain, app installation details and session information provided by Shopify, and the store's billing contact details.

Where it is stored. Request data is stored in our database hosted by Supabase in the European Union (Frankfurt, Germany). Files are stored in private Cloudflare R2 storage and open only through private links in the store's Shopify admin and notification emails. Spam checks are performed by Cloudflare Turnstile. The app runs inside Shopify, whose own privacy policy also applies.

Payments. Subscriptions are sold and billed by Paddle.com as Merchant of Record. Paddle processes payment details under its own privacy policy; we do not receive or store card numbers.

Retention. Requests and files are kept while the store's subscription is active, or for a shorter period if the store chooses one, and are deleted within 30 days after the subscription ends or the app is uninstalled. Technical logs used for security and rate limiting are deleted after 90 days.

Your rights. Shoppers can ask the store they contacted, or us at miledevelopment@gmail.com, to access, correct or delete their requests and files. We will act on the store's instructions or forward the request to the store.

Website visitors. This policy covers the Support Inbox app. How we handle data of visitors to www.miledevs.com is described in our general Privacy Policy.

Changes. We may update this policy. Material changes will be announced to subscribed stores by email at least 30 days in advance.