Three generations into the family business, New York jeweler Michael Gabriels sells lab-grown and mined diamonds online and in Manhattan. It needed a store for comparing stones by shape and carat, ordering custom pieces and booking showroom visits.
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Point B
What we solved and delivered
For the jeweler we set up and designed a Shopify store with collections by style and diamond shape, product pages with a carat and metal picker and a ship date, a concierge form for custom pieces, a showroom page with online booking and diamond guides.
Shape & caratcollections filter by diamond shape, and most also by carat size
Own design“Design Your Own” and custom request forms for made-to-order pieces
Showroomprivate appointments at the Manhattan showroom, booked online
Initial consultation – We clarify your goals, target audience, required features and timelines.
Theme selection or custom build– We help you decide whether to use a premium theme or create a fully custom one from scratch.
Design and customization– We design and customize layouts, sections and UX so the store looks consistent with your brand.
App integration– We connect and configure essential apps to extend your store’s functionality.
Shipping and payment setup– We configure shipping zones, rates, taxes and payment gateways for a smooth checkout.
Content and product setup– We structure collections, add products, and format copy and visuals.
Documentation and training– We prepare simple documentation and give you clear instructions.
Post‑launch support– We monitor the first period after launch and fine‑tune based on user behavior.
Custom Shopify Store Design
Brand and audience analysis – We study your visual identity, values and target audience to understand how your store should feel and communicate.
UX strategy – We define user flows, key pages and navigation logic to make the journey from landing to checkout intuitive.
Custom visual concepts – We design custom layouts, typography, color system and components aligned with your brand.
Responsive design – We ensure the store looks and works perfectly on mobile, tablet and desktop.
Design handoff and implementation – We convert the design into a functional Shopify theme or adapt your existing theme to match the new style.
Testing and adjustments – We test usability, fix visual inconsistencies and refine details based on your feedback.
App Integration for Shopify
Business needs discovery – We analyze your operations: inventory, logistics, marketing, customer service, analytics and more.
App research and selection – We choose the most suitable apps for your goals (inventory, shipping, subscriptions, loyalty, reviews, email, etc.).
Configuration and customization – We configure each app for your workflows, adjust settings and connect it to your existing systems where possible.
Тechnical integration – We integrate apps with your theme and data, making sure they work together without conflicts.
Testing and QA – We check how apps affect performance, UX and checkout, and fix any issues.
Training and documentation – We show your team how to use the apps effectively and document key processes.
Performance Optimization
Technical performance audit – We review load times, server response, blocking resources and theme structure to identify bottlenecks.
Image optimization – We compress and convert images to modern formats, set up lazy loading and optimize media for different devices.
Code optimization – We clean up and minify CSS, JavaScript and HTML, remove unused scripts and reduce unnecessary requests.
Browser caching setup – We configure caching so returning visitors see your site faster.
CDN implementation – We connect and configure a Content Delivery Network so assets load from the nearest servers worldwide.
Mobile performance tuning – We check performance on mobile devices and optimize for fast loading and smooth interaction.
Final report – We provide a before/after overview with clear results and recommendations for maintaining performance.
Conversion & UX Optimization Audit
Store analysis – We review structure, navigation, product pages, cart and checkout to spot friction points.
User behavior review – We analyze how visitors move through the site and where they drop off.
Purchase path optimization – We propose ways to shorten and simplify the path to purchase, from first click to order confirmation.
Content and messaging review – We evaluate product copy, visuals, CTAs and trust elements, and suggest improvements for clarity and persuasion.
Technical and speed check – We identify technical issues that affect experience and conversions.
Actionable report – We deliver a structured report with prioritized recommendations and next steps.
Ongoing Support and Maintenance
Onboarding and status review – We review your current setup, pain points and priorities for ongoing work.
Bug fixing and troubleshooting – We quickly diagnose and resolve technical issues, theme conflicts and app errors.
Third‑party app updates – We safely update and reconfigure third‑party apps to keep everything working smoothly.
Functional and design updates – We implement new features, sections and design tweaks to keep your store modern and effective.
Monitoring and mini‑audits – We periodically review performance and UX to catch problems early.
Regular communication – We agree on a communication format (tickets, chat, calls) and keep you informed about all changes.
Platform Migration to Shopify
Migration planning – We clarify what needs to be migrated: customers, orders, products, collections, pages and more.
Data export and cleanup – We export data from your current platform and clean it so it fits Shopify’s structure.
Customer data migration – We import customer accounts and details while respecting privacy and security requirements.
Order history migration – We transfer past orders so you keep a full purchase history.
Product and collection migration – We move product details, images, variants and rebuild your collection structure.
Theme and design setup – We configure a new design on Shopify that reflects your previous branding or improves it.
Testing and launch – We test all key flows and then switch traffic to the new Shopify store with minimal downtime.
Shopify Automation
Process mapping – We analyze your current workflows: order processing, fulfillment, emails, customer service, inventory and marketing.
Tools and flow selection – We choose the right automation tools (Shopify Flow, Klaviyo, email platforms, CRM and others) and define which steps to automate.
Workflow setup – We create automated flows for tasks like order status emails, abandoned carts, post‑purchase follow‑ups, customer segmentation and internal notifications.
Data integration – We connect apps and systems so data moves automatically between them without manual work.
Testing and optimization – We test each automation, monitor the first results and improve logic where needed.
Training and handover – We explain how the automations work, how to edit them and what metrics to track.
Facebook Ads Setup and Management
Business and audience research – We study your offer, positioning and target audience to define clear advertising goals.
Strategy development – We build a funnel strategy: awareness, consideration and conversion campaigns tailored to your budget.
Technical setup – We configure Business Manager, pixels, events and conversions tracking.
Creative production and campaign launch – We create compelling ad creatives and copy, structure campaigns and ad sets, and launch them.
Optimization and scaling – We analyze results, test audiences and creatives, and scale the best‑performing campaigns.
Reporting and insights – We provide clear reports with conclusions and practical recommendations for business growth.
Social Media Marketing (SMM)
Strategy & audience research – We define your brand voice, target audience and the platforms that fit your store.
Content & creatives – We build a monthly content calendar with scroll-stopping posts, reels and stories designed to sell.
Publishing & community – We post consistently and engage your audience to grow reach, followers and trust.
Reporting & growth – Monthly analytics on reach, engagement and conversions, with continuous optimization.
Search Engine Optimization (SEO)
Technical SEO – Site speed, crawlability, schema and clean indexation so Google (and AI search) can read and rank your store.
On-page optimization – Keyword-mapped titles, meta and content built around real buyer intent across your key pages.
External link building – Quality backlinks from relevant, authoritative sites to grow your domain authority and rankings.
Reporting & growth – Monthly tracking of rankings, organic traffic and conversions, with continuous optimization.
Inside the store
What the MICHAEL GABRIELS store can do
14features built in
Shoppers pick 1 to 5 carats and white, yellow, rose gold or platinum, with the price shown in the buy button.
Product pages show the estimated ship date and an "order within" timer, so buyers know when the piece leaves.
Round, oval, cushion, pear, emerald, radiant and princess icons, plus price and jewelry type, narrow the 105 rings in the engagement ring collection.
A Design Your Own form starts a custom piece with personal support from the team, next to Inquire in the menu.
A matching piece, such as 4 CTW round diamond studs, sits under the buy button with its own Add to bag.
White, yellow and rose gold and platinum swatches sit under each piece in the grid, next to From prices.
"From $126.36/mo with Shop" sits under the price, and the top bar flags that financing is available.
A Text now line in the top bar lets shoppers message the team straight from their phone.
"Save $1,528" badges and crossed-out prices on cards, with "Save up to 50% vs retail" in the top bar.
Engagement rings, wedding bands, earrings, bracelets, necklaces and men's jewelry, one tap from the homepage.
A 5.0 Google reviews block with customer photos on the homepage, plus 490 reviews on the product page.
IGI certified, handcrafted to order, 30-day money back and insured FedEx Express sit in one row near Add to cart.
The Visit Our Showroom page lists the New York and Florida showrooms with their hours and a calendar for booking a visit.
The About menu leads to guides on lab-grown and mined diamonds, the 4 C's, diamond shapes and precious metals, plus an engagement ring buying guide.
Key pages · desktop and mobile
MICHAEL GABRIELS, page by page
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Click a page to scroll it in its window, or open it full screen
Tap a page to open it full screen
Planning a store like this?
From brief to launch: 25–35 business days. Tell us about your project, we reply within an hour.
Outstanding work on our MICHAEL GABRIELS e-commerce platform! The team beautifully showcased our third-generation heritage with modern innovation, highlighting mined and lab-grown diamonds that exceed standards. Customer trust soared, with a 25% sales lift in weeks-truly exceptional!
FAQ
About this project
What did MILEDEVS build for MICHAEL GABRIELS?+
A Shopify store for a third-generation jeweler: collections filtered by diamond shape and carat, “Design Your Own” and “Book an Appointment” paths, custom request forms, Affirm and Shop Pay financing and FedEx Express shipping to the US and Canada.
Can MILEDEVS build a jewelry store that sells both lab-grown and natural diamonds?+
Yes. For MICHAEL GABRIELS, MILEDEVS put mined and lab-grown diamonds and IGI-certified stones in one catalog, with filters by the stone's specs and content on diamond origin, guarantees and sustainability.