Support Inbox Refund Policy

Last updated: October 15, 2026

This Refund Policy applies to subscriptions to Support Inbox, our app for Shopify stores. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, so refunds are issued by Paddle to your original payment method.

14-day money-back guarantee

If the Service is not right for you, you can request a full refund within 14 days of your first payment, for both monthly and yearly plans. No questions asked.

Yearly renewals

If your yearly plan renewed and you no longer need the Service, you can request a full refund within 14 days of the renewal charge.

Monthly renewals

Monthly renewals are not refunded for the current month. You can cancel at any time, and you won't be charged again; the Service stays available until the end of the month you paid for.

Service problems

If the Service was unavailable or did not work as described for a significant part of a billing period and we could not fix it, contact us and we will refund the affected period.

How to request a refund

Email miledevelopment@gmail.com with your store address and the email used at checkout, or use the link in your Paddle receipt (you can also find your order at paddle.net). Approved refunds are processed by Paddle, usually within 5–10 business days depending on your bank.

This policy does not affect any rights you have under the consumer protection laws of your country.

Evhenii Milievich, sole proprietor (MILEDEVS), Kyiv, Ukraine.